IMPORTANT NOTE – OBSERVATION PRODUCTS: Products not purchased in the country of residence and through a Vortex Authorised Dealer in the country of residence, for example shipped from the USA or Canada known as “grey imports” are NOT covered by this warranty.
Our warranty is about you, not us. It’s about taking care of you after the sale.
The VIP stands for a Very Important Promise to you, our customers. Through our UK Authorised Vortex Dealers we will repair or replace your Vortex binoculars, spotting scope or monocular should it become accidentally damaged and unusable at NO CHARGE TO YOU*. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. Other than loss, purposeful damage or mistreatment or cosmetic damage that does not hinder the performance of the product, it doesn’t matter how it happened, whose fault it was or which NEWPRO UK authorised Vortex observation optics dealer you purchased it from in the UK. You can count on the VIP Warranty:
- Unlimited lifetime
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
If you ever have a problem, no matter what the cost, we promise that we will take care of you. *Subject to optional postage / handling charge.
But… please call us first on 01367 242411 or email sales@newprouk.co.uk to discuss what you feel the problem is as we may be able to save you the inconvenience and expense of sending your binocular, spotting ‘scope or monocular back to us if it is something relatively minor
Return Procedure
Step 1: Your first port of call is your Vortex UK Authorised Dealer but if you prefer, having contacted us first with the above menthods, ship your binoculars, spotting scope or monocular (NOT Riflescopes, RedDots or Recons – sorry we do not handle these products) in a well-packed cardboard shipping carton, with an explanation of the fault and where and when you bought them – the name and town/city of your Vortex UK Authorised Dealer and your contact details to the following address:
Step 2: Vortex at Newpro will evaluate your product and repair or replace it at no charge. Product replacement or repair decisions are made solely at the discretion of our technicians. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. If an item cannot be repaired and is no longer available, a product of similar value and/or specification will be substituted.
Please Note: No charge replacement eyecups do require return postage please. See “Need Spare Parts?”.
Step 3: Vortex at Newpro will ship your product back to you in a timely manner. Average turn around time of 15 business days after receipt of product throughout the year but often much sooner.
Fine Print: Theft, loss of a product, purposeful damage or cosmetic damage that does notaffect the performance of the optic is not covered…that’s it.
A perfect example here:
The Vortex VIP Warranty at work:
These 42mm Crossfire binoculars were discovered by their owner after their dog took a shine to them!.
Although the dog may not have got the hang of using them correctly this time, the Vortex VIP Warranty ensured that their owner was fully covered and received a replacement pair a couple of days after sending them in!!
